REBECCA J. STEVENSON

TECHNICAL SKILLS
Applications: RoboHTML, HTML Help, FrameMaker, QuarkXPress, Word, Excel, Photoshop, Outlook, Visual Studio (Visual Basic), Visual Interdev

Platforms: Windows 95/NT/2000, Mac OS9

Languages:

• Proficient: HTML/CSS—Web design, online Help development
• Intermediate: Visual Basic—application development
• Reading familiarity: C, Java—coursework, API documentation

EDUCATION
Northeastern University, Boston, Massachusetts
Master of Technical and Professional Writing

Allegheny College, Meadville, Pennsylvania
Magna cum laude, BA with departmental honors in English, minor in history

EXPERIENCE

2000-2001	Technical Writer, Art Technology Group Created and maintained programming documentation for Java developers and HTML examples with explanations for Web page developers using Word. Worked closely with developers and testers as part of a team of sixteen writers. Products Documented: ATG Consumer Commerce/ATG Business Commerce (formerly Dynamo Commerce Server). Java-based appplications include product catalog, shopping cart, shipping and payment functionalities. Shipped code serves as a base for clients to build e-commerce applications upon and extend.
1998-2000	Technical Writer, Hub Data, Inc. Maintained corporate Web site. Some Visual Basic development. Worked closely with Hub Data's develoment and support staff to document the company's financial information products. Origins - contains data on stocks, bonds, mortgage-backed securities, ect. It is published monthly on CD-ROM and updated via modem transmissions. Hub Market Data - provides a Web interface to the Origins database. Hub Corporate Actions - provides daily reports on corporate actions (mergers, acquisitions, stock splits, etc.) via a Web interface Internal documentation (for a mid-level to expert audience): Online and print documentation for setting up and maintaining Market Data and Corporate Action clients (Visual InterDev and FrameMaker) Database documentation for Corporate Actions (Word) Online Origins documentation including installation, configuration, and troubleshooting instructions for the Technical Support Department (HTML Help) Report for the president on Technical Support processes v. client needs, with suggestions for improvement (Word, Excel) External documention (for a novice to mid-level audience): Online documentation for Market Data and Corporate Actions (Visual InterDev) Print documentation for Market Data and Corporate Actions (FrameMaker) Online user guide for Origins (RoboHTML Help) Installation guide for accessory software used with Origins (Quarx XPress and Word) Quick-reference tri-fold for Origins (Quark XPress) Literature announcing and explaining changes in Origins, including instructions for software updates (Word)
1997-1998	Technical Support, Hub Data, Inc. Assisted Hub clients with installing, using, and troubleshooting Hub software Trained new Support representatives
1997-present	Freelance HTML Formatted printed texts for display on the Web (BBEdit Lite and Photoshop) Completed a number of projects for Houghton Mifflin Co. Designed web site for Thirteen Phantasms story collection
1996-1997	Web Site Coordinator, Harvard Book Store Managed transition from static, information-based site to e-store Designed and implemented Web site in HTML Wrote, edited, and maintained site text Served as liaison with site host and programmers for back-end database Conceived of, implemented, and maintained customer emailing list for new titles

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