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Applications: RoboHTML, HTML Help, FrameMaker, QuarkXPress, Word, Excel, Photoshop, Outlook, Visual Studio (Visual Basic), Visual Interdev

Platforms: Windows 95/NT/2000, Mac OS9


  • Proficient: HTML/CSS—Web design, online Help development
  • Intermediate: Visual Basic—application development
  • Reading familiarity: C, Java—coursework, API documentation

Northeastern University, Boston, Massachusetts
Master of Technical and Professional Writing

Allegheny College, Meadville, Pennsylvania
Magna cum laude, BA with departmental honors in English, minor in history

2000-2001 Technical Writer, Art Technology Group
  • Created and maintained programming documentation for Java developers and HTML examples with explanations for Web page developers using Word.
  • Worked closely with developers and testers as part of a team of sixteen writers.
  • Products Documented: ATG Consumer Commerce/ATG Business Commerce (formerly Dynamo Commerce Server). Java-based appplications include product catalog, shopping cart, shipping and payment functionalities. Shipped code serves as a base for clients to build e-commerce applications upon and extend.
1998-2000 Technical Writer, Hub Data, Inc.
Maintained corporate Web site. Some Visual Basic development. Worked closely with Hub Data's develoment and support staff to document the company's financial information products.
  • Origins - contains data on stocks, bonds, mortgage-backed securities, ect. It is published monthly on CD-ROM and updated via modem transmissions.
  • Hub Market Data - provides a Web interface to the Origins database.
  • Hub Corporate Actions - provides daily reports on corporate actions (mergers, acquisitions, stock splits, etc.) via a Web interface

Internal documentation (for a mid-level to expert audience):

  • Online and print documentation for setting up and maintaining Market Data and Corporate Action clients (Visual InterDev and FrameMaker)
  • Database documentation for Corporate Actions (Word)
  • Online Origins documentation including installation, configuration, and troubleshooting instructions for the Technical Support Department (HTML Help)
  • Report for the president on Technical Support processes v. client needs, with suggestions for improvement (Word, Excel)

External documention (for a novice to mid-level audience):

  • Online documentation for Market Data and Corporate Actions (Visual InterDev)
  • Print documentation for Market Data and Corporate Actions (FrameMaker)
  • Online user guide for Origins (RoboHTML Help)
  • Installation guide for accessory software used with Origins (Quarx XPress and Word)
  • Quick-reference tri-fold for Origins (Quark XPress)
  • Literature announcing and explaining changes in Origins, including instructions for software updates (Word)
1997-1998 Technical Support, Hub Data, Inc.
  • Assisted Hub clients with installing, using, and troubleshooting Hub software
  • Trained new Support representatives
1997-present Freelance HTML
  • Formatted printed texts for display on the Web (BBEdit Lite and Photoshop)
  • Completed a number of projects for Houghton Mifflin Co.
  • Designed web site for Thirteen Phantasms story collection
1996-1997 Web Site Coordinator, Harvard Book Store
  • Managed transition from static, information-based site to e-store
  • Designed and implemented Web site in HTML
  • Wrote, edited, and maintained site text
  • Served as liaison with site host and programmers for back-end database
  • Conceived of, implemented, and maintained customer emailing list for new titles

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Except where otherwise noted, all material on this site is © 2002 Rebecca J. Stevenson